Features of our online medical treatment
・No need to visit a hospital — get diagnosed anytime, anywhere with just your smartphone
・Chat with a Doctor in your language — translation support makes it smooth and stress-free
・Simple and transparent pricing — flat rate of ¥20,000 (includes consultation, prescription)
・Pick up your medication at a pharmacy — as early as the same day
How It Works
Book
Appointment
& complete form
Consult
with doctor
Recieve
perscription
Get referral
if needed
① Book Appointment & Complete Form
- Choose your preferred date and time using our booking system
- Fill out a short form with your name, contact details, and symptoms before your consultation
② Join the Zoom Call & Consult the Doctor via Chat
- At your appointment time, click the Zoom link we send you
- Type your symptoms and questions in the Zoom chat box
- An automatic translation tool will help ensure accurate communication
- The doctor will reply through translated messages in the chat
③ Receive a Prescription (if needed)
- If necessary, the doctor will issue a prescription
- You can receive your medicine through a partner pharmacy or delivery service
④ Get a Referral (if needed)
- If your condition requires further in-person care, we will provide a referral to a nearby hospital
- We’ll help guide you to the appropriate facility for continued treatment
Pricing
Flat rate of 20,000 YEN
includes consultation & prescription
Types of Cares
Our online medical consultations cover a wide range of non-emergency conditions. All services are available in multiple languages via Zoom chat.
✅ Primary Care
We treat common health concerns such as fever, cold, cough, headaches, stomach aches, fatigue, and minor skin issues. Our doctors can assess symptoms and provide medical advice, prescriptions, or referrals if needed.
⚠️ Urgent Care (Non-Emergency)
For mild but sudden symptoms like food poisoning, urinary discomfort, allergic reactions, or minor injuries, we offer timely medical support. Please note: life-threatening conditions require emergency services.
👶 Pediatrics
We provide care for children with symptoms such as fever, sore throat, stomach pain, rashes, or colds. Parents can consult on behalf of their child, and our doctors offer safe and clear guidance.
🛡️ Preventive Care & Travel Health
Consult us about general health concerns during your trip — including managing chronic conditions, medication advice, or receiving prescriptions for known issues. We also provide guidance on staying healthy during travel in Japan.
📋 Referrals & Follow-Up
If your condition requires in-person care, we will refer you to a nearby hospital or clinic and provide supporting documents to help you navigate the local medical system.
❌ What We Cannot Provide
We do not provide emergency care, diagnostic imaging (like CT/MRI), injections, or surgical treatment. If you are experiencing chest pain, severe breathing problems, or heavy bleeding, please go directly to a hospital.
About our Doctor
Lead Doctor
Dr. Shunya Yamashita, M.D.
(General & Orthopedic Medicine)
Dr. Shunya Yamashita is the lead physician at SafeTrip eClinic Japan. With a solid background in both hospital and outpatient care, he provides support for a wide range of conditions — including fever, abdominal pain, and pediatric symptoms — commonly experienced by travelers.
In addition to his expertise in orthopedic care, Dr. Yamashita has conducted numerous online consultations for Japanese patients under both public insurance and private payment, building extensive experience in remote medicine.
He leads our medical team with a calm and thoughtful approach, ensuring international patients receive safe, high-quality care.